We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. Driver was nervous and the trip felt unsafe at some moments. Friday from 08:30 to 14:30 h. Tel. Comfortable bus. Afgelopen 24 uur; Afgelopen 3 dagen; Afgelopen 7 dagen; This way, sub-standard customer support doesn't result in you being left empty-handed. There are no meals or snacks offered on Arriva buses. Get started now and lets get this sorted. Accordingly we missed our bus (which was anyways late over an hour!). When I received email confirmation, there were two issues. arrivia vacations India pvt Ltd Interviews; Arriva Customer Service Representative yearly salaries in the United Kingdom. We offer businesses added benefits that help attract new employees and retain existing ones through travel reward programs. Desplzate de forma segura, cmoda, sostenible y todava ms asequible! Official Partner. General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 Scottsdale, AZ 85254 I bought 2 bus tickets using the Arriva App. There are many ways to contact us: Fill out our Customer Services contact form Phone our Customer Services team When I purchased the ticket, instructions were given for exact location of bus stop. Uxbridge, Middlesex, UB8 1EX, Av. Contact our sales team Help/Support Our support team is always ready to help. Arriva Number for Lost Items. Book tickets that fit your needs. I gave ***** some requirements to look for but never satisfied my need and mid-understanding from his part. So we paid for nothing. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. The data provided will be kept for the time necessary to comply with legal requirements and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. Everything worked out perfectly. We were told we were booked into **** and **** on the Nieuw Amsterdam which are adjoining rooms. (602) 308-1973 Primary Fax (602) 395-6695 Other Fax Phone Numbers (877) 724-2628 Other Phone (800) 471-8029 Other Phone (866) 728-1177 Other Phone (800) 571-4169 Other Phone (602) 308-1989 Other. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. Very comfortable. You will receive your e-ticket by email when booking on Busbud. What salary does a Customer Services & Support earn in your area? inquiries@arrivia.com Seat assignation wasn't adhered to. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Dedicated customer support 24/7. Search for the company you'd like to call. When taking the bus with Arriva, you will be able to enjoy Standard seat. We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. Need to contact Arriva customer service? For TfL-contracted services in London only Arriva Customer Services, FREEPOST ND 6721, London, N22 4BR. 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Purchasing tickets in advance was the most reasonable price available. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). No, there aren't any power outlets or USB plugs on Arriva. She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. We give companies the tools they need to incentivize sales, deliver valuable rewards, market-personalized, relevant offers and encourage member participation. Our Customer Service line is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. 866-871-9336. We paid as we were really upset and then he told us to get on another bus as we were causing trouble even though it was the last bus. Autobus nie zatrzyma si na wskazanym przystanku i odjecha nie zabierajc nas. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Simply show your ticket on your phone along with a valid photo ID to board the bus. Date of experience . Need to contact Arriva customer service? Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. 0344 800 44 11. Conveniently search for Arriva bus schedules and Arriva prices to choose an option that best suits your needs. Luckily, with DoNotPay, you can easily jump to the front of the Arriva phone queue. Arriva also has an online chat platform for people who have minor issues to resolve or quick questions. They will investigate the issue and provide customer services with an official investigation result. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. Bus was crowded. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. Welcome to Arriva UK Bus. An error occurred while making the subscription. Busbud shows you which amenities are included with your Arriva bus for each individual departure. All rights reserved. You can be certain that youre talking to the right person at the right time. Type in Skip Waiting on Hold and select the product. horrible experience I have to say. Theres no jargon in our rights guides. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you. Not what we asked for at booking. User reviews from travelers who booked their tickets with Arriva. Doorgaan naar hoofdinhoud. Ind. Urtinsa, 28923 Alcorcn (Madrid ) or calidad@arriva.es. Waiting for hours in a phone queue to connect with a live Arriva customer serviceagent will only add to your ire. Find nearby departures, local service updates and more. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Easy booking system and although I do not speak Croatian I was able to communicate easily with bus driver. We help businesses with membership groups provide travel solutions that engage their members with personalized marketing and branded customer service capabilities. Our world class team of experts is always here to help. Simple! Travel programs that help you grow BBB Business Profiles generally cover a three-year reporting period. To exercise your rights of access, rectification or deletion, limitation of your treatment, portability and/or opposition, you can contact the data controller: ARRIVA SPAIN HOLDING, SL, C/ Fraguas 27 Pol. we had to run everywhere and nearly missed the fly. Arriva plc. For services outside London Arriva Customer Services, FREEPOST ANG 7624, Luton, Bedfordshire, LU4 8BR. This business offers travel products and services. Average salary for Arriva Group Service Controller in Worcester Park, England: [salary]. On a budget? London. Werkgevers / Plaats vacature. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Extensive travel options that easily integrate with your existing platform to drive sales and increase program value. Zero information on Zadar Bus station about delays or departures. Bus driver told me it was incorrect bud and wouldnt let me on, I found out later that it was the correct bud, I had to buy a new ticket because of the unhelpful staff, I've bougth ticket to Starigrad but when I was at bus station driver told me that he dont go to Starigrad and it's other destination. Easily compare and book your next trip withBusbud. Relatively comfortable and clean. Locate me. . Great busses! The journey was efficient and well organised, only delayed by the passport control process. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Find your contact For corporate enquiries, we can be contacted via the details below. The bus was cancelled. Arriva Bus Help Portal What is your complaints procedure? Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Arriva. If you are calling from Belgium, the number is 0800 79961. Jobs; 76. Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! First, we had been booked into the wrong cabins. If contacting Arriva customer service through the normal channels doesn't suffice, you can always contact the company's head office. Questions? Customer Reviews are not used in the calculation of BBB Rating. Your question may be answered on our Frequently Asked Questions page. Dreadful customer service and bad attitude. According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. I was told I was booking adjoining rooms **** and **** at $1399/pp for first two passengers in each cabin and $799 for the third, plus taxes and port fees. Find out with Busbud's extensive list of Arriva fares. We are recognized as a global leader in business, across our industry and among our suppliers. Helensvale Queensland 4212, The Atrium, 1 Harefield Road, For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). Data will not be transferred to third parties except legal obligation. No, you don't need a printed ticket when traveling with Arriva. In contrast to Macclesfield and Winsford, Arriva Midlands notes that the proposed closure of Oswestry depot will leave customer journeys "largely unaffected." What it describes as the "main" services at Oswestry will transfer to other Arriva depots in Shrewsbury and Wrexham, although five tendered services operated on behalf of . Best and worst companies at resolving issues. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. Arrivia is the largest stand-alone travel loyalty provider in the world. We recommend arriving early and communicating with the Autobus Statzione ticket staff at your preferred city (ours was Trieste) to make sure you know where to actually find the bus at the appointed time. Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. I committed over $5,000 to a cruise last April based on their agent's assurance that three free perks were included in the package . Revolucion 356-60 piso Contact our support team Media Want to learn about Arrive? Contact Arriva Bus customer service Resolver can help you send your complaints to Arriva Bus. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Our Customer Services hotline 0344 800 44 11 is open on Monday to Friday between 8am and 5pm.
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