Attend participate in, take part in, use, or be present at. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. She made time to help & sort out the transfer of tickets to this area. ProductReview.com.au has affiliate partnerships. Please also read the General Conditions of Refund. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? We/Us/Our We are the Booking agent with whom You made the Booking. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Refunds & Exchanges Follow New articles New articles and comments. This is not an insurance policy. A police report confirming details of the theft. I've bumped the ticket by responding as recently as January 2023. Absolutely appealing customer service!!!!! Press question mark to learn the rest of the keyboard shortcuts. I just resold a ticketek ticket on Tixel. For many, international travel is back on the cards. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Basically, because they're the only game in town, and they can do whatever they fucking like. Stick to Ticketmaster. What gives? They haven't responded to my emails! Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). If you've forgotten your account details, never fear we also . I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. A copy of the travel warning from the Government Agency. It's criminal and needs serious investigation. If could give a minus 10 score I would. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Travelling can be a huge expense, which is why its normal to try to score savings when you can. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Voluntary relocation or where you are changing employer for a new role. Where You are the business owner or registered Director, or a member of Your family is. I have contacted your Customer Service team but have not received a response. Do I need any special hardware or software for print at home tickets? 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Sick relative? Travel insurance and COVID-19: what you need to know. Where You are the business owner or registered Director, or a member of Your family is. Where documents can be replaced in advance of theBookingor on the day. A copy of the notice of failure or disruption of the public transport. What can I do if my tickets are lost, damaged or stolen? They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Press J to jump to the feed. If enough people do it they'll be investigated. No way to recover tickets. Years ago I did a few days temping at Tiketek. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Where You have not been physically examined by a Doctor prior to the date of the Booking. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Like. On-top of that you cant call anyone to purchase ticketsTerrible. Clunky unhelpful booking site for Mary Poppins Melbourne. I got tickets to a concert from ticketek that got cancelled of covid. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. We/Us/Our We are the Booking agent with whom You made the Booking. There is not one good review about this dodgy company. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Download the Ticketek App & add your ticket to your wallet now. Ticketek Australia you're a pathetic poor excuse for a company. Confirmation that the document cannot be replaced in time for the Booking. Anyone can write a Trustpilot review. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. As it got closer to Christmas I started to worry, as they were to be presents. They will do anything to hide from you. A copy of a notice from the examination body, school, college, university confirming the change of date. :(, tails, they sent an email saying they has processed the refund. Sell tickets directly from your Ticketek Account. Safe, Fast and Verified {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. I have now been trying for a refund for 6 months. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Why should I buy from Ticketek Marketplace? The office was just as bad as the ticket fees would have you believe. Cool, just upload a goddamn police report. A police report or crime number to confirm the theft(Self-declaration not accepted). Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Any vehicle You plan to use during the Booking. I received an error message after purchasing tickets. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . We use dedicated people and clever technology to safeguard our platform. Automatic Refunds Simply do not try to contact them in any way shape or form.Worst customer service. Send them an inquiry many times and they are not answering! I got tickets to a concert from ticketek that got cancelled of covid. What will a Marketplace ticket look like? I have been trying to get hold of ticketek to request a simple date change for about 2 months now! i spent 2 hours online and still didn't manage to secure tickets. But the thing is, they didn't. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Presented by: Abusive partner? I have now been trying for a refund for 6 months. Where a Ticket is offered for sale, sold or Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Instead I was sent the PDF email after the show. chevron_left, Availability & type of seating will vary & is set by the venue. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Still waiting for my refund 6 months. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. (This can normally be obtained from the transport companys website). No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Any temporary relocation for work must be for a period of at least 3 months. There is no phone number, only an email which does not get answered. Pleased to meet you, won't you guess my name? Armed Forces Naval Service, Marines, Army or Air Force. and subject to change at any time. etc. Sell tickets directly from your Ticketek Account. Where you cannot provide evidence that the person affected is within the. Privacy (data erasure request) I recognise the terms of service were available, but nobody reads those. Sell tickets directly from your Ticketek Account. Youmade an unsuccessful request for annual leave for the date of theBooking. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. (Receipt required for Doctors note refund up to $100 or equivalent). Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Youmade an unsuccessful request for annual leave for the date of theBooking. An incident number or report from the Police or relevant traffic authority. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. I will never purchase anything with you again. IfYoudid not make reasonable alternative arrangements to Attend theBooking. What a disgrace!! .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Change My Location Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". I paid the additional cost in checkout for refundable tickets. Just upload its fucking DEATH CERTIFICATE. You may also wish to resell your tickets if you cannot use them. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Hands down. Is it cheaper to book online or through a travel agent? I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. etc.WHERE IS THE ACCOUNTABILITY? It's the result of a monopoly. It goes against our guidelines to offer incentives for reviews. Attendance at business meetings and business travel. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Sell tickets directly from your Ticketek Account. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Worst website and app I have ever used!!! Poor service really. Would I ever get the tickets! Conditions that are unpredictable and the event is more than two months in the future. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. No way to recover tickets. Its a disgrace. I replied and asked for a direct line or email address to speak to management/no reply since. Ticketek wastes YOUR TIME like it doesn't matter. means a requirement to move address imposed on. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Where You have not been physically examined by aDoctor prior to the date of the Booking. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. A copy of a notice from the examination body, school, college, or university confirming the change of date. Are Refundable tickets available through Ticketek Marketplace? They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. The phone message also contradicts itself. You may also wish to resell your tickets if you cannot use them. Anyone has experience getting refunds from them or have advice on what I should do here? to then often have to go to their desk at the venue to follow up the issues. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Almost 90 days and still waiting for my refund back. I would and do prefer not to use their services. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Therefore, it's impossible to speak to an actual person. I'd be interested whether this is something the ACCC would be interested in. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. I was certainly given the runaround by others who I had dealt with. Sell tickets directly from your Ticketek Account. Ticketek takes the issue of scalping seriously. Are Refundable tickets offered on Gift Voucher sales? Companies can ask for reviews via automatic invitations. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. A doctor cannot be You or a member of Your family. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please also read the General Conditions of Refund. It's about $1500 and I have no idea what to do next. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Scalping 18. Their customer service to follow up and right the problems is poor. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Ticketek routinely mismanages ticket processing which should be simple. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. How insensitive is that. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Fuck that, what a joke of an optional extra. They rapidly charged my credit card, then didn't provide the tickets. Ticketek is selling for the following venues only. If there is a financial failure of any Transport provider. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Was given tickets for Ed Sheeran concert as a gift. Why does Ticketek Marketplace charge fees? I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Immediate household persons living together at the same permanent address. , please contact the Customer Service team directly for further advice about your Refund. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. No reply emails or any form of communication. Safe, Fast and Verified 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. How totally useless. We also ensure all reviews are published without moderation. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING.
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