You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. - The horrible price that I was charged for hockey tickets. The original face. 3.1 Accurate Descriptions. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. 6.10 Notices. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. 6.4 Release. viagogo charge for cancelling sale. Welcome to viagogo's online ticket exchange (the "Site"). This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. Why can't I see my order or sale in my account? Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. We still haven't reached peak Viagogo. This comment was posted by a verified customer. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). How do I change the email address on my account? When We receive an offer by bank transfer, We will check to see if the bank account is valid. We will also add VAT on our fees as applicable. How do I unsubscribe from your newsletter? This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 9 Jun 2022 . 2.6 Making an Offer. This will surely increase the credibility of your complaint. Your prices were miss leading and a scam. Be the first to hear about special offers. 2.4 Listing. Note that this is separate from any VAT viagogo is required to charge on its fees. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). You may find other users information to be offensive, harmful, inaccurate, or deceptive. Thus, the ticket price shown (before our fees) may include VAT (UK or other) as appropriate. 1.4 Modification. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. 6.8 All Sales are Final. hempcrete australia cost viagogo charge for cancelling sale. 1.3 viagogo Guarantee. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. arizona high school rodeo standings; cryptocurrency tax accountant near me Address: viagogo, Rue de Lyon 109, 1203 Genve, Switzerland. 6.4 Release. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. 2.8 Notification. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. We do not control the information provided by other users which is made available through the Site. Welcome to viagogo's online ticket exchange (the "Site"). 2.5 VAT on Seller Proceeds. Hi i am very annoyed and feel very let down by your team. Why do my tickets have someone elses name on them? Note that Your payment may be withheld if you violate this clause. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Is this your company? Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. The ticket was sold as 150 capacity, 2.7 Payment Authorization. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. During this time, the Site will be temporarily unavailable. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 2.10 Collecting Payment. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". During this time, the Site will be temporarily unavailable. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. Additional information can be found in our FAQs and on the ticket details pages. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. To be a member of this Site, You must agree to accept the terms in this Agreement. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. All tickets were being sold for 80 with a 30 fee on top of each. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. By using our Site, You agree to accept this Agreement. 0. To register, You must provide your real name, address, phone number, and email address. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. So why is it my responsibility that the buyer must go to the event having bought the tickets? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity We take no responsibility for such issues. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Sellers should use our automated online confirmation process. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 4.2 Stolen Property. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. I wouldn't think it could be that improbable to query this as they have all the data available for them. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Note that this is separate from any VAT viagogo is required to charge on its fees. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 5.2 Violations, Termination and Suspension. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. 10 Things Most People Don't Know About anyabraddock. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). This does not prevent us from varying these terms without reference to them. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. so my next question is how are they going to know if the buyer successfully gains entry. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. 16/06/2022 . We may investigate complaints and violations of our policies. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. I wrote to your office requesting refund under 14 days and was ignored. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. 2.5 Tax on Seller Proceeds. We may also first deduct any amount you owe us from any amount we owe you. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. [protected]! Takes a few years for people to realise they are dodgy. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. shawn mendes tickets order no [protected]. My event is cancelled or postponed - What do I do? This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Tickets may be substituted with comparable or better seat locations with the Buyers approval. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 6.6 No Agency. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. 3.2 Other Information. Can I buy tickets that are personalised with someone else's name on them? 2.15 Claims under the viagogo Guarantee. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. I was told on your website that the fees are made clear but they were definitely not. "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? 2.2 Registration. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. At no time do We provide the Buyer's payment information to the Seller. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. You warrant that you are over 18 years old and have the legal capacity to make the transaction. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Note: this address is not the Customer Service address. Claim it and get a lot of features. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 1.2 Ticketing Exchange. Note that Your payment may be withheld if you violate this clause. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Why can't I see my order or sale in my account? online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 4.3 Sellers Shall Not Include Promotional Material with Tickets. I also don't have my tickets either! We take no responsibility for such issues. When listing seated tickets, all tickets in the same listing must be consecutive seats. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. 2.1 Requirements. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. If you have any further enquiries please visit our help centre. 6.1 No Warranty. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 2.14 Substituted Seat Locations. 3.3 Laws and Regulations. We do not control the information provided by other users which is made available through the Site. But is it legal for Viagogo to charge me such extortionate fees? If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction.
viagogo charge for cancelling sale
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