Mini-bar and premium coffee machine (capable of making coffee, espresso, and cappuccinos). Whenever you need the high-touch to make your cruise extra special, the Royal Genie is there to cater to you. fortunately, we knew where to go and were very familiar with NCL, but had we been first timers, and had not researched, we most likely would have missed embark day lunch at cagneys. This Spa Suite includes all of the features and amenities as the Deluxe Spa Suite with Balcony, however, this suite does not include a separate living room area, making its square footage slightly smaller. second time, the couple in front of us had a problem with THEIR cards (they had been on a B2B) so they, we and half the suite guests behind us all got left behind. Your concierge is a bit like an agent to you on board ship. Serve afternoon canapes and/or afternoon tea in your cabin/suite. Plus, your own feed of TPG content. With up to 875 sq. DECK 20. There is also a private sauna reserved for guests of The Haven. The magic starts before you even board the cruise. For an explanation of our Advertising Policy, visit. //]]>. The help and assistance 24-hours a day, of a trained and certified butler. Both may be able to offer similar types of help such as assisting with booking dinner reservations or reserving seats for a show, the level of service is not the same. At a couple of the ports where lines were long to get on, many of the butlers were out working the line, looking for their guests. Now, lets take a look at what its like to enjoy Butler and Concierge Service onboard Norwegian Cruise Line ships. It will likely also be in accordance with the level of personalized service that you recieve. It works every time, and I get my soda fix. Most concierges on cruise ships are absolutely fantastic and very talented at both making you feel welcome but also making reservations and arranging services. What You Get: Passengers sailing in The Haven and full suites have a 24-hour butler at sea, but the VIP treatment begins before priority embarkation: The shoreside concierge desk ensures your dining and entertainment, shore excursions, and spa and salon appointments are arranged in advance. Mobile phones that can be used throughout the ship (this feature is exclusive to the following ships: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, and Norwegian Epic). the concierge will ensure you get priority check-in and departure as well as priority tendering to port. There is some crossover, of course, but that's the general delineation. One of the primary reasons someone may choose to book a stateroom in The Haven is due to the access to the private venues available only to guests of The Haven. Along with the assistant butler or cabin steward, your cruise butler offers services ranging from prepareing your room, delivering room service, ensuring that your mini-bar is stocked correctly as well as coordinating other details such as dinner reservations, laundry service or even helping to book shore excursions. As first time suite passengers enjoy the services offered - on the next cruise. The quality of a butler can vary but cruise lines put great emphasis on training so passengers are usually wowed by the service they receive. The Forward-Facing Penthouse staterooms feature the same design and amenities of the Aft-Facing Penthouse rooms, but are located in a different area of the ship. the escort onto the ship has failed both times we sailed in suites. On the first day of your cruise, a butler might meet you in the shore-side VIP lounge, recognize you and already know your name. This butler serves all of The Haven guests, and is more like a suite-wide concierge than a personal in-suite butler. We'll run a soft credit check to find special offers, but it wont affect your credit score. If youve cruised with Norwegian, you know the cruise line offers plenty of opportunities to vacation your way. In addition to packing and unpacking for you, your butler on Celebrity cruises will serve your meals, course by course, to you in your suite. Related: Inside Regents new $11,000-a-night super suite. Upstairs is an outdoor sundeck with padded loungers and clamshell seating. There is another thread about tipping the Butler good luck with that one. That, along with the escorts OFF the ship at each port by the concierge team, were huge benefits that we hadn't really anticipated but probably freed up an hour or so each day. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, Cruising The Haven & Suites: Perks and Details (Part 2), Cruising The Haven & Suites: Perks and Details (Part 1), Expert Cruise Tips: 3 Specialty Restaurants Not to Miss on Norwegian, 3-Day Bahamas Round-Trip Miami: Great Stirrup Cay & Nassau, 7-Day Mexican Riviera Round-trip Los Angeles: Cabo & Puerto Vallarta, 7-Day Caribbean Round-trip Miami: Great Stirrup Cay & Dominican Republic. In the case of Disney, Concierge passengers also get access to some exclusive areas of the ship. ), http://boards.cruisecritic.com/showthread.php?t=2518748&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2495216&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2395495&highlight=butler+request. A butler, on the other hand, is much more focused on your in-cabin experience. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. Celebrity Cruises is one of those lines that offer both concierge and butler service. Once you're on the ship, your concierge is available to tweak reservations, make new ones and arrange for priority tendering in ports of call. phone to call my cabin mates - it works ! One of the most highly sought after experiences, Silversea has perfected the art of luxury at sea with its butler service. Related: The 5 best cabin locations on any cruise ship. Sometimes it's worth a large investment to reap the benefits of a great credit card. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Norwegian Cruise Line launched a concierge desk exclusively for guests with reservations in the lines top accommodations, the Haven by Norwegian. If you have the opportunity, try out a cabin category that offers the assistance of either or both types of crew members and then you can decide for yourself if access to them is worth the extra money. The Haven offers courtyard attendants who bring cold towels, fresh fruit and poolside refreshments in the suite's private pool area. Phoenix Concierge Services. Meaning if you never use them or call them they aren't being productive. Bored now, I hope my "opinions" have been useful to most reasonable people, maybe first time cruisers, who wish to book their own excursions and speciality dining, so they know they're done how they'd wish they were done. This is always the case at Great Stirrup Cay, which features a Red Carpet area to the left of the main gathering area at the tender docks. As previously mentioned, Jewel-class ships do not have a dedicated private restaurant. The standard phone in your suite has these same numbers pre-programmed as well. This website uses cookies. He may pour a welcome glass of Champagne, determine your pillow preferences and ask what beverages you want to be stocked in your minibar. This stateroom type features relaxing and luxurious spa decor. Fire Chief, September 20, 2017 in Norwegian Cruise Line. From unpacking your suitcase to pouring your champagne our butlers are at your service, Champagne, custom selection of liquor**, fruit, bottled water and sodas, Sparkling wine, bottled water and fruit on Embarkation Day, Nespresso Coffeemaker and Tea Forte tea bags, Invitations to an exclusive breakfast and lunch, Specialty dining delivered to your suite from any restaurant (cover charges apply), Treats delivered right to your door each night, Bliss Collection by Norwegian pillow-top mattress, Fine linens, feather duvet and pillow menu, Plush bathrobes, slippers and oversized bath towels. - you should always consider paying more if they did something special for you that made your cruise more enjoyable. With two bedrooms, one with a king-size bed and walk in-closet and one with two lower convertible beds, there is plenty of space for the whole family. *Square footage and stateroom configuration and capacities vary by ship. Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. Disney cruise ships do not offer butler service. On the Jewel, Jade, Pearl or Gem the private Haven Courtyard features a private pool, hot tub, dining tables, padded loungers surrounding the pool, and a retractable roof. Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. By continuing to browse the site you agree to our use of cookies. The service operates as a dedicated phone line, available Monday through Friday from 9 a.m. to 9 p.m. Eastern time, and can be reached by calling (855) NCL-HAVEN. Check here before booking an award fare. Kick back in the living and dining area. Related: Are drinks packages worth the price? Norwegians two ships in development, the Norwegian Breakaway and Getaway, will also feature the Haven when they launch in April 2013 and April 2014. Passengers booked in The Haven have access to their very own pool and sundeck area, exclusive to guests of The Haven. With up to 6,694 sq. Passengers in a suite outside The Haven enjoy butler service until 10 p.m. daily. Evening turndown service of guests beds. Complimentary private transfer from pier to airport. That's exactly the case with the Amex Platinum card. Copyright 2023 Northstar Travel Media, LLC. Rather, guests sailing in the Haven have exclusive access to dining within a speciality restaurant when it is closed to other guests with a menu similar to Haven Restaurants on other vessels. What is Norwegian Cruise Lines largest ship? Mountains and beaches look so much better from a penthouse view. Started June 21, 2021, By The Haven offers unparalleled accommodations aboard Norwegian Cruise Line vessels, and offers guests private access to exclusive spaces such as The Haven Lounge and The Haven Restaurant (Or, if on a Jewel-class ship, a dedicated speciality restaurant that is used for exclusive breakfast and lunch offerings). We may receive compensation when you click on links to those products. In theory, a host agency is not liable to clients of a sub-IC for their acts or omissions. The concierge, on the other hand, is available precruise to help you make reservations for dining, spa treatments and more. I convinced them to upgrade from their typical accessible Balcony to an accessible Penthouse Suite on a Jewel class ship. Do you need a concierge or a butler to have a fantastic cruise? For example, a concierge may greet you upon arrival to the pier check-in area on embarkation day, make dining reservations on your behalf or arrange for tender tickets when it's time to go ashore. They also supervise the room steward and makes sure things are done properly. Each suite has been designed with style and comfort, along with a view that changes with every port we visit. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. With up to 598 sq. Perhaps you're poolside and decide you'd like to have lunch delivered to the suite, a quick call to your Butler makes that happen. book this exclusive Knokke villa now:https://knokke.bnbbutler.be/?roomTypes=57292Beautiful, spacious, luxurious villa, with beautifully landscaped garden wit. Disney offers a sort of butler service for its concierge-level guests. Whenever I check into a cabin with butler service, the first thing I ask is: Does this ship have bitter lemon and can you fill my minifridge with it? ft. They will give you a personal one time briefing about the ship and where to find the facilities and how things operate. Here is a thread from somebody that is doing the Haven for the first time - not sure if you are in the Haven, but there are comments about the butler there. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Greets you at the cruise terminal on embarkation day for priority check-in and to assist as you board the ship. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. They essentially formed a hand-off chain and pulled people out of line to escort them to a different boarding point. Would I do it often, no but it was fun. An aft-facing mini-suite would not include a butler/concierge. However, the generally accepted minimum is $10-15 per day. Designed to be a romantic hideaway for guests, this suite includes a round queen-sized bed and floor-to-ceiling windows to capture the passing ocean views. What they do: Butler services include packing and unpacking, complimentary dry cleaning, shoeshine and related services, dinner reservations in the ships' specialty restaurants, spa and shore excursion reservations, salon and spa appointments, arranging cocktail parties, providing gourmet snacks (including caviar) at tea time. Yours may or may not perform the following functions but this quick list will give you an idea of what to expect the first time Jeeves is at your service. the concierge left us behind. Pre-Cruise Haven Concierge Desk Requests: When you book the Haven luxury experience, approximately 60-days prior to your sail date, you get a U.S. mail letter from NCL. Many other mass market cruises offer butler service for parts of the experience, for instance, we had a butler for our private beach villa at Half Moon Cay while sailing on Holland America Line. Guests who are booked into Haven accommodations enjoy additional perks beyond those already mentioned! Wherever you are on the ship your Butler and Concierge are just the touch of a button away. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Each suite guest is assigned a personal butler who will take care of their every need, from drawing their bath for a relaxing soak after a long day, to pressing their tuxedos for dinner or helping them into their formal gowns. Call me with your order and I will set up your room." The concierge desk enables guests and travel agents to book shore excursions and make reservations for dining, entertainment and the spa. Skip lines as well as be personally escorted on and off the cruise ship at both the pier and at ports-of-call and destinations. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Hotel. They can present in-room tea service. Norwegian Encore deck plan view at Cruisedeckplans showing the newest deck plan layouts, public venues and stateroom pictures and our own deck plan pdf (printable version). Related: 11 extra charges on cruise ships that will drive you nuts and what to do about them. On port days your Concierge will arrange for you to be escorted to the gangway for an express exit, bypassing all the lines of guests waiting to disembark. In addition to more spacious cabins and suites, Concierge passengers get upgraded amenities like down duvets, a pillow menu, robes and slippers and free Wi-Fi. The butlers on Regent Seven Seas cruises also book your spa appointments and basically take care of all of your needs during your voyage. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Additionally, they will escort you to different destinations on the ship as well as assist you with debarkation by carrying your bags to the gangway. Guests will experience a vacation different that that typically found onboard. Butlers aren't run-of-the-mill cabin stewards. Once they take a few folks aboard, that escort is no longer available for 10-20 minutes depending on the demands or issues that come up. You can be spoiled rotten and enjoy the heck out of it -OR- have the butler take a step back and do things, perhaps at your own pace. Ours is a mini spa suite by the way, Night night [emoji42], No butler or concierge for you. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. They are usually specially trained, both by the cruise line and off-site when they attend "butler school." She's trailed an orca pod from a skiff in Alaskas Inside Passage, had an allergic reaction to a cheetah she met at a South African rehabilitation center and hiked the Borneo rainforest to glimpse orangutans in the wild and she's written about it all. For immediate help, please contact Heather directly: 630-779-9301 or : Why You Should Consider A Holiday Cruise This Year. I've always loved looking at those cabin rooms that face the back of the shipyou are watching the water tread behind you as you are sailing on your balcony!! With Europe-trained butlers, there is no request that is to challenging for them to handle. Makes onboard reservations for everything from meals to child care to shore excursions. A line-by-line guide, The 5 best cabin locations on any cruise ship. Relax with an incredible floor-to-ceiling view, and let the butler and concierge take care of the finer details. Evening turndown service in staterooms. Yacht Club suites also come with a personal butler available 24 hours a day. You. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. Concierge service to help guests book their dining, entertainment and more with NCL. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. So just curiousThanks again!!! A line-by-line guide. While a concierge might be able to do some of these helpful tasks, they are not dedicated to you and are shared with other suite guests. first time, my mom's card didnt have her picture loaded when she scanned at security. For drinks, we tip $1/$2 per drink. I think it is worth pointing out that you will be sharing the Butler with numerous other suites. hoping our third time in april actually results in an escort! While you can tip at virtually any point during your cruise experience, the common tradition is to tip at the end of your voyage the same way you would with any other crew member. Others have both, but they are only available to passengers in certain cabin categories (usually concierge- or suite-level accommodations for which you pay an upgraded cruise fare). The star treatment starts before embarkation, where your genie will whisk your luggage away to be waiting in your suite when you arrive. Hey! Our butler brought a full breakfast to us every morning. Compare the cost in points or miles to cash, and see which option is best. I have had two on NCL (Spirit), they can be fantastic. Let's take a look at cruise butlers and if selecting a suite with butler service for your next cruise might be the perfect choice. You can make all kinds of special requests and he'll do what he can to fulfill your shipboard dreams. Watch the horizon glide by from expansive private balconies. Some people think that cabin stewards are butlers and that butlers take care of cleaning your cabin. We offer cruise news, tips, and deals to help make your choice to cruise the west coast an easy one!
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