Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Make sure the petals are level with each other and on a flat surface. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. I have given up on this company doing the right thing. If that doesn't work, email support. 0000009925 00000 n If your charger does not turn green when you plug it in, your problem may lie in your charger. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Press J to jump to the feed. Down a hill I got up to 19 mph on the speedometer. I continue to struggle with GOTRAX's customer support team. Powered up the scooter. The key is to build your own vehicle with its own motor coil wire. Circuit breakers are usually on the outside of the scooter. E10, E11, E12 - Contact GOTRAX Customer Support. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! New Safe Step Technology - Both feet must be placed on the . If you have done these things, but are still having trouble, please contact customer service. Take care of your ride so it can take care of you. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. But some parents may balk at spending more than $100 on an electric scooter. It is possible to check the voltage of your battery using a voltmeter. The speed of the GKS kids scooter is locked at a safe but fun 10mph. Brand new battery not holding charge. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Pressing on button does not illuminate the display nor does the throttle have power. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. These codes will pop up over your console's display when there are issues within your electric scooter. - Easy fix. You may need a replacement battery if your current one is faulty or has sustained physical damage. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Mine out of the box has this metal grinding sound coming from the back. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. If you experience problems with any of these models of e-bike file a claim below. Has been extremely slow to respond with replacement parts. Not much help really. If there is, youll need to buy another one and replace it. Back wheel brake mis-aligned. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. In removed the old handle bar and battery and installed new one. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Hold down the power button for 10 seconds. What did the brake pad rubbing sound like? Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. I will come back and edit the post if I experience anything that you've listed. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Find your product below and click the link to be directed to the specific information for troubleshooting. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Turn the key or power switch on and engage the throttle all of the way. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Once you ensure the position is correct, gently slide the pack into the tiller. Tip: Try to lift as straight as possible out of the tiller. Jan 7, 2020 These codes will pop up over your console's display when there are issues within your electric scooter. E5 - Replace controller / replace entire product. :~f 12`L,@" Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. Need help troubleshooting a scooter issue? Try recharging the battery pack for 8 hours. (If you see an issue, please stop and consult a technician before proceeding.). If you find any damage, replace it immediately. There are many possible reasons why your Gotrax hoverboard is not balancing. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Did you find it helpful? Bolts provided are rusted - poor quality control. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Thus can not charge scooter. error: Please Note, some electric scooters share error codes. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. GOTRAX - F5 Electric Bike . Once you ensure the position is correct, gently slide the pack into the tiller. Find your product below and click the link to be directed to the specific information for troubleshooting. There are many possible reasons why your Gotrax hoverboard is not balancing. Troubleshoot common issues with your gotrax hoverboard with our handy guide. 0000047449 00000 n One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Easy fix but annoying. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. We'll go through each electric scooter and the error codes that occur. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. . In either case, bring it back to wherever you bought it for further assistance and warranty coverage. In this video we take a look inside a GoTrax G2 Scooter. Grab the new battery pack and ensure that your are installing the battery pack correctly. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Test The Battery Pack On A Scooter That Runs. If your charger does not turn green when you plug it in, your problem may lie in your charger. All night charging leads to 15 minutes of riding. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. will respond to the email but the response itself is not helpful). Can you please tell us how we can improve this article? If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. If your Gotrax hoverboard will not turn back on you are experiencing an issue. This scooter is giving a E3 Error code and the manual simply states to replace the console. Contact an authorized service center for more information about replacements. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Turns on but shows zeros no matter what. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Its possible the quality slipped with the V2, but they are basically the same scooter. Please Note, some electric scooters share error codes. This scooter is giving a E3 Error code and the manual simply states to replace the console. When you connect the charger to the hoverboard it will turn red to let you know it is charging. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Save my name, email, and website in this browser for the next time I comment. It will display all specifications more visibly. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. This is an internal issue and the bike should be sent back for repair. You can now turn your hoverboard back on.*. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Has refused refunds. 51 4.7 out of 5 Stars. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. For further repair and troubleshooting help please visit our repair help area. The motor would sometimes "sputter" (not engage) when you push down the throttle. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. bay_blade2000 3 yr. ago That's not what I am saying at all. Is a fire hazard. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Watch out world! . Max speed: 7.5 MPH. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. When the battery is fully charged it will change from red to green. It sounds like a bad battery but checking the connections is the first step. Since battery indicator has 4 bars, easy to do the math. I try and ride economical to maximize range and durability. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Fix Water Leaking From Air Conditioner. I cant find anyone who sells them including the gotrax website, acisneros0873 - In the next video we will show the complete repair, reassembly and testing. I continue to struggle with GOTRAX's customer support team. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. So frustrating. 0000002987 00000 n I err on the conservative side, and would rather "under charge". Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Include an image for extra impact. Further, the locking pin is completely . 0000006755 00000 n %PDF-1.4 % (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Entice customers to sign up for your mailing list with discounts or exclusive offers. For example, only standing with one foot on your hoverboard can cause some models to beep. It's a 36V 6 Ah battery that offers higher performance. Set the battery to the side for disposal. It was the front wheel so more difficult, cost 40 for replacement. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Check Out Our Guide! Create an account to follow your favorite communities and start taking part in conversations. Fix stuck GOTRAX GXL V2. You will see the LED lights start to flash. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. They cannot show error codes. Press question mark to learn the rest of the keyboard shortcuts. I requested a refund. Easy Fix but time consuming. We'll go through each electric scooter and the error codes that occur. In this video we take a look inside a GoTrax G2 Scooter. When it comes to hoverboards, the magic fix-all is called recalibration. Therealjondotcom 3 yr. ago. Store the screws and hook in a safe location for later use. There is no doubt that hoverboards are a popular and fun way to get around. If the wheel spins only when the battery charger is plugged into the scooter then the . After fully charging, I prepared for the first ride with the new parts. A fully charged battery will have between 36 and 42 volts. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Include an image for extra impact. Listen or look back to see if the rear wheel is slowly spinning. 0000000016 00000 n Back wheel cover scraping tire. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. I have updated my review from 1 star to 3, and will update again . A fully charged battery will have between 36 and 42 volts. On that same hill last week I got about 16 top speed. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. GOTRAX. 110 20 Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Contact: kevin@ocproscooters.com or text: 714-420-1311. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . This issue is new and is being looked at now.. It is not managed by iFixit staff. The difference is, these are much more fun! If damaged do not proceed. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Resolved through warranty, in the mail. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. I've had mine for almost two weeks now, and have not experienced these issues. You may want to check your fuse box to see if any fuses are blown. Not much help really. Step 6 Install the battery pack. Gotrax has also added a longer battery life. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone!
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