The Ghana Revenue Authority has organised a five-day General Competency Development Training Programme for senior officers at its academy in Kpetoe, aimed at enhancing capacity for effective revenue mobilisation.
The training brought together Assistant Revenue Officers, Revenue Officers, Senior Revenue Officers, and Principal Revenue Officers drawn from across the Authority’s divisions, including Customs, Domestic Tax Revenue, and Support Services.
Addressing participants at the opening session on Monday, Dr Alex Adomako-Mensah, Commissioner for the Support Services Division, said the programme formed part of a broader capacity-building initiative designed to equip officers with the competencies, knowledge, and skills required to improve performance.
He disclosed that the training programme, which began in September 2025, had already benefited about 1,500 Assistant Revenue Officers nationwide, while 949 Revenue Officers were trained between February and March 2026
Dr Adomako-Mensah noted that the current phase, targeting supervisory-level officers, included enhanced modules such as leadership development and PowerPoint presentation skills to strengthen reporting and communication in a digital work environment.
“At your level, you are expected to supervise and lead teams effectively. These modules are specifically designed to prepare you for higher managerial responsibilities,” he stated.
He reiterated management’s strong commitment to staff development, citing ongoing investments in training infrastructure, including upgrades at the GRA Academy in Kpetoe and the IT Training Centre in Tema.
Mr Augustine Adjei Sefah, the Deputy Commissioner for Training and Development, emphasised that revenue mobilisation remains the core mandate of the Authority, revealing that GRA has set an ambitious target of GH¢220 billion for the year.
He stressed that achieving this target requireed a well-trained and professional workforce, noting that capacity-building initiatives were critical to improving compliance, enhancing customer service, and promoting ethical standards.
“This programme is designed to build competencies that will translate into improved performance, increased compliance, and ultimately higher revenue generation,” he said.
Mr Sefah added that the training aligned with the Authority’s strategic vision of promoting professionalism, integrity, and excellence, and is part of a long-term plan to train over 4,000 senior officers nationwide.
Also speaking at the event, Mr Eric Boakye, Assistant Commissioner and Commandant of the GRA Academy, described revenue collection as a complex task that requires both intellectual and physical preparedness.
He explained that the training programme combined classroom instruction with outdoor activities to ensure participants were well-rounded and fit for duty.
“Our goal is to produce officers who are not only technically competent but also physically fit and ethically grounded to engage taxpayers professionally and promote voluntary compliance,” he said.
He underscored the importance of treating taxpayers with respect and fairness, noting that transparency and professionalism were key to building trust and improving revenue collection.
Participants were encouraged to actively engage in the sessions, share experiences, and apply the knowledge gained to their respective roles.
The training forms part of GRA’s ongoing efforts to build a skilled, adaptable, and high-performing workforce capable of driving national development through efficient revenue mobilisation.